WHAT IF
FAQ & Taking care of your NANÁ clothes
What if…
I hope you will be pleased with your pre-loved and delicately reworked N A N Á garment.
However, If you’re unsatisfied with a garment you’ve received, you can return it back within 14 calendar days from receiving it for a full refund, if the N A N Á garment is unused*.
Please send an email to notify me of the return, with a short explanation of your reason for the refund request.
Return postage is the responsibility of the customer and postage charge will not be refunded.
The 14 day eligibility window starts from the day you receive your package from me and ends on the day you post the package back to me. Returns arriving with a postmark outside of the 14 day eligibility window will not qualify for a refund. I am not able to refund garments that are lost in transit, so I recommend using a tracked service when returning any N A N Á garment.
*Except made-to-order pieces, they cannot be refunded.
To ensure that N A N Á garments will be as evergreen as possible, I’m offering a lifetime guarantee on all repairs. Send me an email with detailed information and photos of the damaged area.
The payment for the return postage will be up to you but I’ll repair it free of charge.
To avoid any unpleasant situations please follow the guidance for how to properly take care of your N A N Á garment.
Get 10% OFF with your next order when donating preloved clothes to N A N Á.
To prevent any of your clothing ending up in landfill I offer a take back scheme so that we can re-use & re-purpose them. If your garments have reached the end of their life, you can donate them to N A N Á if they are:
- Made from natural material: cotton, linen, hemp, viscose, wool, …
- Sweaters, shirts, blouses or T-shirts.
- White, cream white, beige, sage, all of the green, blue or brown shade.
Feel free to contact me for more information.
As every garment is unique and preloved, the measurements different depending on the design of each piece. You can find each garment’s measurement detail in the description section.
Here are some tips on how to measure your body for a perfect fit.
How To Measure Your Body
Shoulders: Measure straight across from one shoulder tip to another.
Arm: Measure from one shoulder tip to your wrist.
Bust: Measure your chest around the fullest part of your bust while wearing a bra that fits well.
Waist: Measure around the narrowest part of your waistline. The tape should sit comfortably loose.
Hip: Measure around the fullest part of your hips (just above the top of your leg).
SLOVENIA (Express): 3€, up to 3-4 working days)
EU SHIPPING: 9€, up to 8 working days
WORLDWIDE: 20€, up to 14 working days
Customers outside the EU are responsible for their own import duty charges. Please note that personalised, bespoke and made-to-order products can take up to 30 days to make.
Taking care of your NANÁ clothes
Each sweater and blouse from N A N Á is reclaimed and is carefully repaired with delicate embroidery. I make sure to hide or incorporate the pre-loved scars in design and create artwork statements out of it.
As these garments are vintage and reclaimed, they need to be handled and cared for gently. Please follow the following instructions to ensure that your new favorite statement piece is loved and worn for another lifetime.
Washing Instructions
All of the pieces can be washed in the washing machine (check description section of desirable garment to make sure if not recommended otherwise), but you can also hand wash your garment in a sink or bath.
- Only wash N A N Á sweaters and blouses when you need to.
- Wash colored cotton clothes separately.
- Choose your favorite gentle laundry detergent. I am using this one: Tropska verbena
- To remove any stains (especially on white clothes) use a gentle yet effective detergent. I highly recommend this one from a local vegan zero waste shop: Puer
- I recommend washing with a delicate laundry/wool program at the lowest speeds.
- Hang it to a hanger and leave it to dry naturally.
- The maximum recommended temperature for ironing is 110 ° C (check material specifications).
- Dry cleaning and bleaching of the garments is not recommended.
Please never put a N A N Á piece on a high temperature/spin program or in a tumble dryer, as you will risk ruining your garment.
Storing your N A N Á garments
We recommend neatly folding up your sweater to keep its shape, while blouses can be hung on a hanger, decorated with tiny lavender* bouquets. This way you’ll keep all the moths away and your wardrobe will smell just like a trip to Lavender fields of Provence.
*can also use rosemary, mint, thyme, eucalyptus, bay leaves and cloves. For best results, refresh every few months.
Meet the artist
I wholeheartedly believe that we can creatively reduce the amount of discarded clothing and thus keep our planet and people safe. I love looking for value in old things and combining my creativity with a sustainable lifestyle.