Who we are
The general terms and conditions of the N A N Á online store, owned by the company N A N Á – Nana Irgolič s.p., are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international e-business codes.
Our website address is: www.lateliernana.com.
General information about our company:
N A N Á – Nana Irgolič s.p.
Grajska cesta 5
9250 Gornja Radgona
IBAN: SI56 0312 2100 0318 603 (SKB)
Registration number: 9172483000
VAT ID: 20357133
The N A N Á online store (hereinafter ” N A N Á ” or “online store”) is managed by the company N A N Á – Nana Irgolič s.p. (hereinafter “provider”).
Availability of information
(summary of legislation)
The provider undertakes to always provide the customer with the following information:
a) company identity (company name and registered office, register number),
b) contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
c) essential characteristics of goods or services (including after-sales services and guarantees),
d) product availability (every product or service offered on the website should be available within a reasonable time),
e) conditions of delivery of the product or performance of the service (method, place and deadline of delivery),
f) all prices must be clearly and unambiguously specified and it must be clearly shown whether they already include taxes and transport costs,
g) method of payment and delivery,
h) time validity of the offer,
i) the period during which it is still possible to withdraw from the contract, and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
j) explanation of the complaint procedure, including all information about the contact person or customer service department.
Products on N A N Á are frequently updated and are one of a kind. We try to keep the information about them and the photos up to date and accurate. We apologize for any overlooked errors – you can report them to email@example.com. If the items are not in stock, this is also clearly indicated on the website or in the email that the customer receives upon ordering.
The provider offers the following payment methods.
– Proforma Invoice
– Visa/Mastercard/Maestro credit card
Upon delivery of the ordered items, the provider also sends the customer an invoice electronically.
The price and all costs related to the purchase are detailed on the invoice.
The buyer is obliged to check the correctness of the information on the issued invoices. We do not consider later complaints.
The price applies equally to all users of the providers online store on the website www.lateliernana.com
VAT is not charged (we are not liable for VAT).
The prices of products and services in the N A N Á online store are expressed in euros. Delivery costs are not included in the product price. Prices are valid at the time of placing the order.
Discounts, promo codes and promotions do not add up.
Purchase notification procedure
- add the selected product/service to the basket,
- Select the number of products/services – in the process before clicking ‘Complete purchase’ you still have time to make corrections and withdraw from the order,
- if you have changed the quantity, please update the cart,
- in the basket there is a field to enter the coupon (if you have received one) – ‘Click here to enter the code’,
- fill in the payer’s information (name, surname, company name (optional), country, street, postal code, city, phone and email address),
- choose the way to pay (direct bank transaction or paypal),
- you can change the order and information until the purchase is completed,
- select the Complete Purchase button.
The purchase or sale contract is concluded when the button – Buy now is pressed. You will receive a purchase confirmation – that the order has been accepted – at the e-mail address provided. The provider reviews the order, checks the availability of the ordered items and confirms the order. The provider can contact the buyer via the given email address to check the data or to ensure the accuracy of the delivery.
- The order has been shipped / The order is ready for pickup
The provider prepares, sends or prepares the article for personal collection within the agreed period and informs the buyer about this by e-mail. In case that the buyer decides to cancel the order in time, he must notify the provider immediately via the e-mail address firstname.lastname@example.org. If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.
The buyer’s right to withdraw from the contract
The consumer has the right to notify the provider within 14 days that he withdraws from the contract without having to give a reason for his decision. In this case, the consumer can only bear the costs from the seventh paragraph of Article 43.d of the ZVPot.
In the case of returning damaged goods, the trader can subsequently claim compensation. The buyer must return the goods to the providers address. The provider undertakes to return the purchase price to the buyer in full within 14 days of receiving the notice of withdrawal from the contract. The provider reserves the right to withhold the refund until he receives the product returned by the buyer.
Withdrawal from the contract is sent by the buyer to the providers e-mail address: email@example.com
In case of withdrawal from the contract, the buyer returns the received article or by mail to the providers address: N A N Á – Nana Irgolič s.p., Grajska cesta 5, 9250 Gornja Radgona, Slovenia. The return of the received items, together with the form for withdrawal from the contract, by the company within the period for withdrawing from the contract, is considered a notice of withdrawal from the contract.
The buyer must return the item to the provider undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the buyer. The buyer of the items may not use them unhindered until the withdrawal from the contract.
The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is charged according to the price list of the delivery service). The item must be returned to the provider no later than 14 days after the notification of withdrawal from the contract (purchase) was sent.
Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. In order to ensure the certainty, accuracy and timeliness of the refund and to provide evidence of payments, the payment was returned to the buyer exclusively by transfer to his transaction account.
In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the buyer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is confirmed when the buyer is confirmed by e-mail. The buyer uses the aforementioned redemption fee only when ordering another item of the same or higher value.
The right to return the purchase price in case of material defects is governed by the provisions of the Consumer Protection Act.
A factual error
According to ZVPot, the error is real:
- if the thing does not have the properties necessary for its normal use or for traffic,
- if the item does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of,
- if the thing does not have properties and features that have been expressly or tacitly agreed or prescribed,
- if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
For online purchases, the buyer, who is a consumer in accordance with the provisions of the ZVPot, can claim a claim for a material defect within two years of the item being delivered, which he proves with the original invoice and delivery receipt. The buyer can exercise his rights in the following way:
- if he informs the seller about the error within two months from the day the error was discovered,
- the buyer must notify the seller at the email address firstname.lastname@example.org and describe the error in more detail way, with an unambiguous photo of the product
and allow the provider to inspect the item.
The buyer, who has correctly informed the provider about the error, has the right to demand from the provider that:
- remedy a defect in the goods or
- refund part of the amount paid in proportion to the error or
- replaces defective goods with new, flawless goods or
- returns the amount paid.
If the error is not disputed, the provider shall comply with the buyer’s request as soon as possible, but no later than within eight days. The provider responds to the customer’s request in writing no later than eight days after receiving it, if the error is disputed. If the provider destroys or loses a product that was given to him for repair, maintenance or finishing, he is obliged to hand over to the buyer, at his choice, a new identical product within eight days or immediately pay him compensation in the amount of the retail price of the new product. In the case of an approved complaint for an actual defect, the buyer is also entitled to reimbursement of any delivery costs incurred in the case of an online purchase. The buyer, who is not a consumer in accordance with the ZVPot, asserts his rights to warranty claims in accordance with the applicable legislation.
How is the suitability of the item checked?
It is checked with another, faultless item of the same type, and at the same time with the manufacturer’s statements or indications on the item itself.
Delivery of goods is associated with shipping costs.
Shipping costs for Slovenia are €3.00.
Shipping costs for Europe are €9.00.
Shipping costs for Worldwide are €20.00.
Costs related to returns
The costs of any return of the goods are covered by the buyer – this applies both to exchanges and in the case of withdrawal from the contract.
Parcels are delivered by Pošta Slovenije, but N A N Á – Nana Irgolič s.p., reserves the right to choose another delivery service if this order can be fulfilled more efficiently.
Personal pick-up is also possible by prior arrangement, which is only carried out in Gornja Radgona, Slovenia. Delivery time is up to 15 days.
N A N Á – Nana Irgolič s.p. uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.
Protection of personal data
N A N Á – Nana Irgolič s.p. will contact the user via means of remote communication only if the user does not expressly object to this, and in accordance with the provisions of ZEKom-1.
Advertising emails N A N Á – Nana Irgolič s.p. will contain the following content:
- will be clearly and unequivocally marked as advertising messages,
- the sender N A N Á will be clearly visible,
- various campaigns, promotions and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined,
- the way to unsubscribe from receiving advertising messages will be clearly presented,
- the user’s wish not to receive advertising messages, N A N Á – Nana Irgolič s.p. expressly respected,
- N A N Á advertising messages will be clearly visible and clearly separated from games and competitions.
Limitation of liability
N A N Á – Nana Irgolič s.p. makes every effort to ensure that the information published on the website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery period or the price can change so quickly that N A N Á – Nana Irgolič s.p. fails to correct data on web pages. In such a case, N A N Á – Nana Irgolič s.p. will inform the customer about the changes and allowed him to withdraw from the contract or exchange the ordered item.
The seller has the option of withdrawing from the contract only if an obvious error is found (Article 46 of the OZ). A mistake in the essential properties of the article and all errors which are considered decisive according to the customs of the trade or according to the intention of the parties and which the seller would not have confirmed or concluded a contract with if he had known, are considered an obvious error. This also includes obvious pricing errors.
Complaints and disputes
N A N Á – Nana Irgolič s.p. complies with applicable consumer protection legislation N A N Á – Nana Irgolič s.p. is doing its best to fulfill its duty to provide an effective complaint handling system.
In case of problems, the buyer and the supplier N A N Á – Nana Irgolič s.p. can be contacted by phone at +386 40 843 450 or by e-mail at email@example.com. Complaints are submitted via e-mail address or via the contact form. The appeal process is confidential.
N A N Á – Nana Irgolič s.p. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the buyer not to initiate the dispute before the court. That’s why N A N Á – Nana Irgolič s.p. makes every effort to resolve any disputes amicably.
Online dispute resolution
The company N A N Á – Nana Irgolič s.p. does not currently have an IRPS provider selected.
Information and support
If you have any questions or problems when placing an order, please contact us at firstname.lastname@example.org.
Protection of personal data
The company undertakes to protect the confidentiality of personal data and the privacy of online store users. The Company will use the collected personal data exclusively to provide the services it offers. The company respects the confidentiality of personal data and the privacy of online store users, so it will do everything necessary to protect them from any violations and abuses. Users’ personal data is one of the areas to which the company pays extreme care and attention, as it is aware of the sensitive nature of this area.
The transmission of the user’s personal data to the company is necessary in certain cases so that the processor as a provider can fulfill its contractual obligations to the user.
The provider permanently protects the collected personal data in accordance with the Personal Data Protection Act (Official Gazette of the RS, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the RS, No. 109/12, 110/13, 40 /14 – ZIN-B, 54/14 – odl. US, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).
Use of personal data
For the purposes of providing the services N A N Á offers, the company collects, manages, processes and stores the following user data:
- name and surname
- delivery addresses
- company or title of legal entity (if the user is a legal entity)
- tax number of a legal entity (if the user is a legal entity)
- email address
- contact telephone number
- other data that the user voluntarily enters into forms in the online store
- other data that the user voluntarily adds subsequently in his profile
The company is not responsible for the correctness, completeness and up-to-dateness of the data entered by users.
The provider does not pass on the data to third parties, except for contractors with whom the provider has a personal data protection agreement and who are contractually bound to the same personal data protection standards as the provider.
The provider collects personal data with express consent or by the consent of individuals. It stores the consents together with their content and the content of the form with which they were obtained.
The provider keeps collections of personal data in the Republic of Slovenia and does not export them to other countries.
Child protection policy
Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be age-appropriate and will not take advantage of children’s trustworthiness, lack of experience or sense of loyalty. The Provider must not accept orders from someone it knows or suspects to be a child without the express permission of its parents or guardians.
The provider may not accept any personal data concerning children without the express permission of their parents or guardians. Likewise, the provider may not release data received from children to a third party, with the exception of parents or guardians. The provider must not offer free access to products or services that are harmful to children.
The right to notification and erasure
You have the right to information about your personal data that we hold, as well as the right to delete this data.
Order Status Notifications: We reserve the right to notify you via SMS to the phone number you entered during the ordering process when your order has been shipped and if the items have not been picked up within 3 to 5 days. If the items have not been picked up for more than 5 days, we reserve the right to call the provided phone number as a reminder to pick up the items. At the same time, we also inform customers about the status of the order via e-mail.
Notifications: After signing up for notifications, your name, phone number and email address will be used with your permission for promotional purposes until you unsubscribe from notifications. You are only registered to receive notifications if a special box that allows you to subscribe to notifications is ticked when ordering.
Each individual whose personal data is collected, stored and processed by the provider has the following rights regarding this data:
The right to be forgotten – if the individual no longer wants his personal data stored and processed by the processor to be processed and provided that there are no legitimate reasons for their further storage, the processor may be requested to delete his data at any time.
The right to know how long personal data is kept.
The right to request correction, erasure or file a complaint.
The right to portability – the individual may, to the extent he wishes, request the processor to provide him with the personal data relating to him, which he has provided to the controller, in a structured, commonly used and machine-readable format.
The right to legal remedies and sanctions – the individual has the right to file a complaint with the supervisory authority, as well as the right to legal remedies against the supervisory authority’s decision or, in the event of the supervisory authority’s failure to act, the right to compensation and liability.
The right not to be subjected to measures resulting solely from profiling, analysis or predictions using automated means of processing.
Right to withdraw consent – an individual has the right to withdraw consent for further processing of personal data, especially in the case of direct marketing
Rights enforcement procedure
I am informed that I can address all the above-mentioned requests regarding the rights enforcement in relation to personal data in writing to the controller.
I am informed that for the purposes of reliable identification, in the case of exercising rights in relation to personal data, the administrator may request additional information from me, and may refuse to take action only if it proves that it cannot reliably identify me.
I am informed that the controller must respond to my request, with which I exercise my rights in relation to the above-mentioned personal data, without undue delay and at the latest within one month of receiving the request.
The company keeps the personal data of the individual until the consent for the storage and processing of the individual’s data is revoked. The user can revoke the consent to receive electronic messages or request that the company immediately and effectively and permanently delete his personal data by completely deleting the user’s user profile with the provider.
In accordance with the regulations governing the protection of personal data, the company is obliged to protect the personal data of users of its online store. Under no circumstances will the company forward personal or other user data to a third party or will not allow a third party to view personal or other data of the user, unless it would be requested from him by state authorities, if such an obligation is stipulated by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and realization of the legitimate interests of the company.
All personal and other data that the user will provide when logging into the online store, as well as when ordering products, including the content of orders, will be protected in accordance with the regulations governing the protection of personal data. The company will not use this data for a purpose that would in any way harm the user or another person involved. The company will not use user data to send promotional e-mail or other unsolicited promotional material, except for sending those promotional notifications to which the user will subscribe or with which he will expressly agree. The company can use the data in an anonymized summary form for statistical analysis purposes. Confidentiality of personal and other user data will not be violated in any form.
The company will only entrust the delivery service with the necessary information for the delivery of purchased products in the online store (recipient information, delivery address, telephone number for notification of package delivery and/or solving delivery problems, and email address for notification of package delivery status). The company will contact the user via e-mail if this is necessary to make a purchase in the online store, and via a contact phone number only if it is in the process of registration or there were problems with the purchase in the online store.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies and advertising
Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the full control of the user’s browser – it can limit or disable the storage of cookies as desired.
Cookies are not harmful and are always limited in time.
Why are cookies necessary?
They are fundamental to providing user-friendly online services. The interaction between the online user and the website is faster and simpler with the help of cookies. With their help, the website remembers the individual’s preferences and experiences, thus saving time and making website browsing more efficient and friendly.
The company assigns a cookie to each user at the start of each use of the online store for identification, tracking the shopping basket and ensuring traceability, which is stored in the server memory only for the duration of the visit to the online store and is deleted after one hour of inactivity. The company can also store some permanent cookies on the user’s PC, such as the user’s identification number in an encrypted form for identification on the next visit to the online store or the evaluation of articles, with the help of which the user knows which articles he has already evaluated, and indirectly also the cookies of the external service Google Analytics, which serve to analyze visits to the website. The company can use this data in an anonymized summary form for statistical analysis purposes. For the purposes of ensuring online security, the company also collects IP addresses from which users access the online store.
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